About us

Welcome to Serenity Lodge! 

Completed at the end of 2019, Serenity lodge is a family business; built, owned and maintained by husband and wife, Simon & Susan, and their daughter Emily.  A lot of love, care and attention went into building the lodge and now into running it. We take great pride in the space we have created and want the very best experience for our guests - This is not just a business to us! We will do our upmost to go above and beyond to ensure a pleasurable experience from the initial booking all the way through to check out, hoping you will want to return again in the future. 

The lodge only welcomed it's first guests in late 2019 and was sadly closed again just a short few months later due to the pandemic. We are so thrilled to finally be able to welcome back guests and excited at what the future holds.

We look forward to hearing from you and hopefully have you stay with us.

Simon, Susan & Emily 
-


The Lodge: 
Serenity lodge backs onto the trees at the rear of the lodge park. The private hot tub set on the south facing sunny decking is perfect in all seasons and beautiful on an evening looking out at the clear sky’s often seen from the lodge. Set on the edge of the Northumberland National Park, renowned for beautiful skies, so perfect too for stargazers and keen photographers.

Serenity is a well planned lodge ideal for couples, friends and families with the third bedroom having two sets of full size bunks for the children. Serenity is a modern contemporary style lodge which has TVs with Netflix in all the bedrooms and a lovely wall mounted large TV in the cosy living area. Copious amounts of hot water is available from the gas combi boiler which can be enjoyed from the modern family bathroom or en-suite bedroom. The lodge is fitted with an EV/Electric Vehicle Charging Unit - 32Amp with Type 2 Socket, suitable for all Type 1 & Type 2 cars and all vehicles with the corresponding Type 2 charging cable.

It isn’t unusual to spot little red squirrels and wildlife around the lodge and surrounding areas so keep your camera at the ready to witness the wildlife close up.

The Location and What Is Around:
The lodge park is located in part of the National Dark Skies Park on 44 acres of protected woodland within Otterburn Hall Estate, 1 mile from the centre of Otterburn, a small historic Northumberland Village just off the A68 to Jedburgh. In the village you will find two very popular wedding venues, so just perfect for making a relaxing weekend of the occasion. The village store which caters for last minute provisions with a decent off licence and hot and cold food available.

On site is a Hotel/Bar/Restaurant, The Coach House (check opening times), offering delicious meals. Further afield Kielder Water makes a fantastic day out past rugged moors and woodlands, stop off at the visitor centres along the route. The Kielder Observatory is a real must for enthusiasts (booking essential). For more provisions Bellingham is 9 miles away with a few cafes and couple of pubs, butcher, bakery and large supermarket. No trip to Northumberland is complete without a trip over to the coast with miles of golden sandy beaches and historic castles to explore. Northumberland proudly boasts itself as the winner of the 2018 British Tourism Awards best place to holiday, wherever you go in this super friendly county you will be guaranteed a friendly welcome and will be sure to want to return to what is reputedly the friendliest county in England. 

Shop and pub 1 mile, restaurant on-site
1 mile from the centre of Otterburn
15 miles from the Scottish Border
20 miles from Kielder Water
25 miles from Hadrian's Wall
30 miles from Newcastle upon Tyne
30 miles from the Northumberland Coastline.

Information

Payment Options

We have 3 payment options available upon booking:
-  Paypal
-  Credit/Debit Card (With Stripe) 
-  Bank Transfer (Invoice) *

Upon booking there will be a 1% booking fee applied, this is only applicable for PayPal and Credit/Debit Card payment options.
If you choose to pay via Bank transfer your booking fee will be deducted manually from your final balance following your deposit payment and booking confirmed.

Bank Transfer:
If you choose payment method 'Invoice - Bank Transfer' you will receive an email containing the bank bank details and payment instructions.
In order to confirm your booking you will have 24 hours to pay the deposit. If the deposit is not made within this time we will cancel the booking and release the dates. 

Deposits and Balance:
Upon booking we will take a £100 deposit to secure the booking, the remaining balance will then be due 4 weeks prior to your arrival date.
Where bookings are made within the 4 weeks window we will work with you to pick a suitable payment date. 
If you are unable to make payment for the remaining balance on the due date and would like to change slightly to suit your circumstances then please let us know and we will do our best to accommodate this. 


Availability & Bookings

If our availability calendar shows the dates you are requesting as available but upon date selection you are given a message stating the dates are booked this may be due to a set number of nights required for that day. For example:

- We do not allow 2 night stays to be booked on a Tuesday, only 3 or 5 nights.
- No check in or check outs can be made on a Saturday. 
- During some school holidays we may add similar rules. 

If this is the case and you would like to request special dates then please get in touch and it may be possible to work something out to accommodate your booking.

Security Deposits: 

We reserve the right to add a security deposit to confirmed bookings, in advance to the check in date.  For full details regarding security deposits please see our Terms and Conditions.


Cancellation Policies

All refunds, full or partial are excluding the 1% booking fee 

Standard: 
A full refund or the option to change dates* will be given to any bookings which are cancelled at least 30 days before their check in date. 
Any bookings which are cancelled within 29 days of their check in date will be subject to a partial refund - The following will be applied:

100% Refund - 30+ Days prior to check in date
75% Refund - 21-29 days prior to check in date
50% Refund - 11-20 days prior to check in date
25% Refund - 10 days or less prior to check in date

If we are able to rebook the cancelled dates for full price then we will offer a 100% refund - even if the booking was cancelled within one of the partial refund dates listed above.
*Date changes are subject to availability and prices may vary depending on peak/off-peak times.

COVID19:
In the event the booking is unable to go ahead due to Government restrictions relating to covid, current/and or newly introduced, we will offer a full refund or the ability to change* your dates.
*Date changes are subject to availability and prices may vary depending on peak off/peak times.

Cancellation By Us:
We reserve the right to refuse or cancel any booking, for whatever reason, within a 48hr cooling off period of the booking being received.
We will contact you and confirm a cancellation in writing if we have to cancel a booking before the check in date due to; an event outside our control, the unavailability of key personnel or key materials, without which we cannot provide the holiday. 
Any payments made in advance of the holiday will be refunded. 



Rules

We don't want to set too many rules so mostly all we ask is that you please look after our property and treat is as if it were your own. 

Pets: All pets must be well behaved, housetrained and stay out of the bedrooms at all times. We would prefer pets to remain off the sofas, however if they are to be on them then please ensure you place one of the dog blankets provided on the sofa first. When walking them around the site please ensure they are on a lead at all times for their safety.

Hot Tub: No makeup or fake tan is be worn in the hot tub - please plan appropriately to ensure fake tan is removed before your stay. In the event this is not followed it could result in the hot tub being closed for 24 hours for maintenance or for the remainder of your stay. Hot tub is cleaned and maintained daily. 

Accidents: We understand accidents can happen and things can be broken. If this does happen then please let us know as soon as possible to allow us to prepare for replacements/repairs to be made in time for following guests. 

The lodge is strictly no smoking

The site is a family friendly site and we want everyone to be able to enjoy their stay, however they choose to spend it. You must be mindful of other lodges and abide by the 11pm curfew.

For full details please refer to our Terms and Conditions.